Refund policy

RETURN & REFUND POLICY

Our 90-Day Money-Back Guarantee

We want you to love Solaya. If you're not happy with your purchase for any reason, you can request a full refund within 90 days of your order date. No questions asked.

How to request a refund

  1. Email us at [SUPPORT EMAIL] within 90 days of your order date.
  2. Include your order number and the email address used to place the order.
  3. That's it. You don't need to send the product back, even if the pouch is opened or empty.

Once your request is approved, your refund is issued to your original payment method within [5-7] business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

What the guarantee covers

  • The full price paid for the products in your order, including bundles.
  • Original shipping costs are [non-refundable / refunded].
  • The guarantee is limited to one claim per customer and per household.
  • It applies to orders placed directly on [STORE URL]. Purchases made through third-party retailers or marketplaces are subject to that seller's policy.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, email us at [SUPPORT EMAIL] within 14 days of delivery with your order number and a photo of the product and packaging. We'll send a replacement at no cost, or issue a full refund if you prefer.

Lost or missing packages

If your tracking shows your order as delivered but you can't find it, please check with neighbors and your local carrier first, then contact us within 14 days of the delivery date. We'll do our best to help, including sending a replacement where appropriate.

Order changes and cancellations

You can change or cancel your order free of charge as long as it hasn't shipped yet. Email us at [SUPPORT EMAIL] as soon as possible. Once an order has shipped, it can no longer be canceled, but you're still covered by our 90-day money-back guarantee.

No subscriptions, no surprise charges

Every Solaya order is a one-time purchase. You will never be charged again unless you place a new order yourself.

Contact us

Questions about a return or refund? We're here to help. Email: [SUPPORT EMAIL] [COMPANY LEGAL NAME] [BUSINESS ADDRESS]

TERMS OF SERVICE

Last updated: [DATE]

  1. Overview

This website is operated by [COMPANY LEGAL NAME] ("Solaya", "we", "us" or "our"). By visiting [STORE URL] (the "Site") or purchasing from us, you agree to these Terms of Service ("Terms"), together with our Privacy Policy, Refund Policy and Shipping Policy. If you do not agree, please do not use the Site.

We may update these Terms at any time by posting the new version on this page. Your continued use of the Site after changes are posted means you accept them.

  1. Eligibility

You must be at least 18 years old, or the age of majority in your state, to purchase from the Site. Our products are intended for adults only.

  1. Health disclaimer

Solaya products are dietary supplements. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Information on the Site is for general informational purposes only and is not medical advice. Always consult your physician before starting any dietary supplement, especially if you are pregnant or nursing, taking medication (including blood thinners, diuretics, blood pressure or diabetes medication, or lithium), have a medical condition, or have known allergies, including to pineapple or plants in the daisy family. Do not exceed the recommended serving. Stop use and consult a doctor if you experience any adverse reaction.

Individual results vary. Testimonials on the Site reflect individual experiences and are not a guarantee of results.

  1. Products and pricing

We make every effort to display our products, ingredients, colors and packaging accurately. Packaging may change over time, and the label on the product you receive is the authoritative source of ingredient and usage information.

Prices are listed in US dollars and may change without notice. We reserve the right to modify or discontinue any product, and to limit quantities, at any time.

If a product is listed at an incorrect price or with incorrect information due to an error, we may refuse or cancel any order placed for that product, even after it has been confirmed. If your payment has already been charged, we will refund you in full.

  1. Orders and payment

By placing an order, you confirm that the information you provide is accurate and complete, and that you are authorized to use the payment method provided. We reserve the right to refuse or cancel any order, including orders that appear to be placed by resellers or that show signs of fraud.

All orders are one-time purchases. We do not enroll you in any subscription or recurring billing. You will never be charged again unless you place a new order.

  1. Shipping

We currently ship to addresses within [the United States]. Delivery times shown on the Site are estimates and are not guaranteed. Risk of loss passes to you when the order is delivered to the carrier. Please see our Shipping Policy for details.

  1. Returns and refunds

Your purchase is covered by our 90-day money-back guarantee. Please see our Refund Policy for full details.

  1. Reviews and content you submit

If you submit a review, photo, comment or other content, you confirm that it reflects your honest experience, that you own the rights to it, and that it does not violate anyone's rights or any law. You grant us a non-exclusive, royalty-free, worldwide license to use, reproduce and display that content in connection with Solaya. We will only use your photo or full name with your permission. We may remove any content at our discretion.

  1. Intellectual property

All content on the Site, including text, images, logos, product names, packaging designs and graphics, is owned by or licensed to [COMPANY LEGAL NAME] and is protected by intellectual property laws. You may not copy, reproduce or use any of it without our prior written consent.

  1. Prohibited uses

You agree not to use the Site for any unlawful purpose; to interfere with its security or operation; to upload viruses or malicious code; to collect other users' personal information; or to resell our products without our written authorization.

  1. Third-party links and services

The Site may contain links to third-party websites or use third-party services, such as payment processors. We are not responsible for their content, policies or practices.

  1. Disclaimer of warranties

The Site and our products are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose. We do not guarantee that the Site will be uninterrupted or error-free, or that any product will produce a specific result for you.

  1. Limitation of liability

To the fullest extent permitted by law, [COMPANY LEGAL NAME], its owners, employees and suppliers will not be liable for any indirect, incidental, special or consequential damages arising from your use of the Site or our products. Our total liability for any claim relating to a product will not exceed the amount you paid for that product.

  1. Indemnification

You agree to indemnify and hold harmless [COMPANY LEGAL NAME] from any claims, damages or expenses, including reasonable attorneys' fees, arising from your breach of these Terms or your misuse of the Site or our products.

  1. Governing law

These Terms are governed by the laws of the State of [STATE], without regard to its conflict of law rules. Any dispute will be brought exclusively in the state or federal courts located in [COUNTY, STATE], and you consent to their jurisdiction.

  1. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.